Goat Lovin'

If you read any of the retail sales guides, they usually mention some large number of people that irritated customers will run out and tell about some type of non-satisfactory interaction with a store. Typically, it is something around 20 people. I am sure the recent guy who thought a new front derailleur would somehow magically fix a worn out bottom bracket is out there right now. We kept his BSO (Bike Shaped Object) with huge miles running on the cheap for 5 years for the guy but now we are suddenly out to take advantage of him. He probably didn't utter a peep of praise in those five years but is probably out their now trying to hit his quota of complaints.

Unfortunately, the satisfied customers somehow don't interact with people and tell right around.....well, let's call it nobody. So, it was a pleasant surprise when the email below arrived from Kees in the Netherlands:

"After I received the photos you made, I was already very eager to get my hands on the frame but when I unpacked it, it looked better than the photos. Man , this is the most beautiful steel frame I have ever seen. I'm very glad that I chose the beige colour with the black and white decals. This makes on chique bike. Actually, I currently own 11 custom built bikes (including steel ones) and have spent more money that I should have on bikes in the past twenty years but this is frame is one of the most beautiful frames I have ever had. The fork is also stunning with the special fork leg tops and reinforcements on the inside. Thank you so much for helping me out with choosing the right geometry and giving me the opportunity to ride a real Mountain Goat"

We always open these email with some hesitation due to the percentage of people complaining vs. praising. It is especially worrisome with overseas buyers due to the language barrier and differing expectations. It is always tough to pick out colors by a description and a small color sample that looks different on every computer monitor.

Two days after the email above arrived, we got this one from Joe in England:

"W.T.R no.7 got put through its paces in the Sierra Nevada mountain range in Spain. Got to say, it still impresses me with its perfect balance and ride. Ive been riding this for 2 1/2 years now and simply love it! I will definitely be interested in a cheaper eastern made Goat if it handles like my No.7."

It is even better when we get a note this far after the purchase. Everyone is excited to get a new toy but it is gratifying to know that it doesn't wear off after the first week.

Ride on guys!